Users can contact the support team by selecting the Support button in the lower right corner of each page in Trakref.
When completing the Support form, users should include as much information as possible to aid the support team in diagnosing and resolving.
Examples of information that should be included:
- Requestor's name
- Requestor's email
- Account Name
- Client Location
- Detailed description of what user needs help with, including Username, Work Order ID, and Service Event ID when applicable..
- "I need help resetting my password. Username is JSmith"
- "I can't see Client Location 1 in the Work Order drop down"
- "Technician John Smith does not appear in Primary Technician drop down for Trakref ID under Client A"
- "I need help re-opening Trakref ID for Client A to add additional service."
- "I need help deleting Service Event ID in Client A because it was entered on the wrong work order"