Announcement
The Customer Support email has changed to help@trakref.com, and the support@trakref.com email will no longer be monitored starting January 1, 2026.
Features
New features introduced in V4
Knowledge Base
- Icon introduced in the top-right corner for quick access to training guides and articles
Enhancements
Unless noted, all enhancements and bug fixes are specific to the Trakref V4 web application
Account Details
- Assigned Locations region toggles now select all locations within a region automatically by default
Inventory
- Appliance Disposals table updated to new component
- Create Inventory UI improvements to button & forms
- Edit Inventory Error message received if user tries to save an asset as Active when it contains a Disbursement Date
Navigation
- Homepage defaults aligned with user permissions & UI improvements
Website & Security Optimization
- Improvements across multiple areas
User Permissions
- Contractor Lite user updates around user management, adding documents, and default access
Work Orders
- State is now available as a filter, column, and for export in Work Orders table
- Service Events table in Work Order details now has Under Repair Service Event as a column and filter
UI/UX
- Confirmation prompts added when leaving unsaved changes
Bugs
Account Details
- Fixed unassigned locations still displayed, search filter boundary issues, and zip code filter errors
Inventory
- Fixed document visibility (restricted to inventory page)
- Corrected material transfer date mismatches stemming from mobile entered records
- Location filter “IS” operator now working correctly
- Manufacturer column in inventory table now displays correct data
Global Search
- Improved accuracy
- Fixed inconsistent font sizes, dropdown widths, and missing “Clear Search” button
Service Events
- Deleted event no longer triggers “Oops” message on work order
- Table export improvements
- Site Leak Inspection Mark As No Leak Found button now works as expected & Primary Technicians are sorted in Alphabetical Order
Work Orders
- Fixed issue causing some work order numbers to flag as required when the account doesn’t require work order numbers
- Resolved issue where deleted sub-systems were still appearing in UI
Reporting
Analytics
- Fixed UI misalignment, low contrast hover states, and direct URL access
Asset Repair Summarization Report
- Corrected missing under repair values in Asset Repair Summarization Report
EPA Section 608 Report
- Now displays inventory discussion notes if available
Inventory Summary Report
- Refrigerant filter and column updated to Material Type
Leak Rate Report
- Export enabled
Leak Inspection Report
- Updated Gas columns and filters to Material Type for consistency