Reminder
The Customer Support email has changed to help@trakref.com, and the support@trakref.com email will no longer be monitored starting January 1, 2026.
Enhancements
Unless noted, all enhancements and bug fixes are specific to the Trakref V4 web application
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Permissions Controls
System owner Technician Manager, Technician, and Read Only users are now restricted to viewing only their assigned locations
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Service Event Exports
Larger record count exports are now better supported and complete successfully without file errors
Bugs
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Inventory
Fixed ounce values not saving correctly for Current Gas Weight and Charge Capacity fields when editing systems
Restored the missing Export button on the Inventory Table for Regional Admin users
Corrected the EPA Leak Rate column display to show percentage values properly
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Service Events
Reduced data retrieval latency to improve the Service Events table load times and ensure faster access
Reports
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EPA GreenChill
Material type R-422D installed and emitted quantities are now populating correctly in the Data Entry Sheet
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EPA Section 608
Restored missing asset and transfer tabs
Removed deleted and disabled events from appearing in the report in the ALD assets tab
Resolved issue that caused incomplete downloads
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CARB R3 XML
Updated XML actions from <Action>Update</Action> to <Action>Info</Action> to align with CARB’s batch-upload requirements