Reminder
The Customer Support email has changed to help@trakref.com, and the support@trakref.com email will no longer be monitored starting January 1, 2026.
Features
New features introduced in V4
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Cylinder Transfers
Adds the Transfer Gas to Another Cylinder action allowing record keepers to transfer gas between cylinders
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CARB R3 XML
Export tool enables California system owners to generate XML files suitable for batch import into CARB’s R3 portal for annual reporting
Enhancements
Unless noted, all enhancements and bug fixes are specific to the Trakref V4 web application
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User Permissions
Contractor Lite users no longer have access to Compliance Center
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Site Optimization
Faster loading for work item filters
Reduced timeout events, and better query performance in tables and global search
Removed misleading Or operator from table filters where it functionally behaved as And
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Security Hardening
Multiple failed login attempts now result in a 15 minute temporary lockout
User reauthentication now required for administrator users when resetting another user’s password
Updated error messages for password entry fields
Bugs
Service Event Details navigation logic was updated to correctly return users to the Work Orders screen when the View or Edit Service Event screen is closed
Inventory History Service Events table now sorts ASC/DESC by Service Date
Inventory Movement History table dates have been reformatted to short date
Technician dropdowns are sorted alphabetically by last name, and exclude deleted users
Work Order Close error preventing the closure of completed work orders has been resolved
UI Clean Up restored visibility to Email Alerts tile, and removed unnecessary underline under certain titles
Related Assets logic for Parent/Child display in Inventory is fixed
Reports
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Assets Due For Inspection
Updated logic to capture missing Related Asset ID values to ensure retrofit assets consolidate properly in report