Reminder
The Customer Support email has changed to help@trakref.com, and the support@trakref.com email will no longer be monitored starting Jan 1, 2026
Features
New features introduced in V4
Trakref Mobile Experience - A Progressive Web App
The new Trakref Mobile Experience is here! Technicians can now manage work orders, service events, and inventory faster and more consistently - from any device, with no app store downloads needed. Powered by the same modern platform as the Trakref web application, it delivers a unified interface, real-time updates, and a more dependable workflow in the field. This is just the beginning - the mobile experience is evolving quickly, with more enhancements on the way. Stay tuned.
Enhancements
Unless noted, all enhancements and bug fixes are specific to the Trakref V4 web application
Regulatory Mapping Engine
New Jersey (NJ DEP) system-determined regulatory applicability now available in Compliance Center and Inventory views
Search & Navigation
A new Search Results page provides improved filtering for easier navigation
Account Selection flow has been updated for service providers working in multiple accounts
UI Improvements
Date fields are now easier to use - click anywhere to open and edit
Product tour popups have been removed for a cleaner login experience
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Inventory Service Events table sort now defaults to the most recent event at the top
Security & Reliability
User sessions automatically log out after 1 hour of inactivity
Bugs
Search & Filtering
Fixed issue where global search temporarily displayed old results
Location table filter operator “is” now returns exact matches
Inventory & Related Asset Logic
Corrected Parent/Child relationship labels between systems and subsystems
User Management
Password reset emails now send reliably
New user onboarding emails fixed
Creating a user with an existing email now shows a clear validation error
Reports
Regulatory Accuracy & Data Quality
Updated CARB R3 XML mapping for leak location descriptions to align with R3 changes